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Our Terms Shape How Your Account Works

When you open an account with us, you're agreeing to the conditions that keep your deposits secure, your withdrawals verified and your play transparent.

Account ownership rulesDeposit & withdrawal verificationClosure and pause policiesDispute resolution path
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77 erek Our Terms Shape How Your Account Works
REACH US ABOUT TERMS

How to Ask About These Terms

Our support team answers questions about account rules, payment terms and policy changes during business hours.

Live Chat Support Available in-lobby during business hours. Ask term questions, report breaches, request policy clarifications in real time.
Email Support Submit account term disputes, closure requests and formal policy appeals. Response within 48 hours on weekdays.
Help Centre Browse FAQs about deposit rules, withdrawal verification steps, account closure procedures and dispute timelines.
HOW WE KEEP THIS FAIR

Data, Security and Account Control

We handle your account data—login credentials, payment records, withdrawal requests—with encryption and regular security audits.

Encryption & Audits

All account logins, passwords and payment data are encrypted. We audit security protocols quarterly and respond to breaches within 24 hours.

Your Data Rights

You can request a copy of all data we hold, ask us to correct inaccuracies and request deletion where local law permits. Submit via support.

Payment Record Retention

Deposit and withdrawal logs are kept for 7 years for regulatory compliance. After account closure, records are archived but not deleted until legally required.

Third-Party Access

We share only payment method tokens (not full details) with DANA, OVO, GoPay and QRIS. No marketing firms, brokers or other services see your account.

Account Closure Payout

When you close your account, any remaining balance is returned to your registered DANA, OVO, GoPay or QRIS wallet within 3 business days.

Contact Data Officer

Questions about how we use your data? Email our data team at [email protected] with the subject 'Data Request' for a response within 5 business days.

Your Questions About These Terms

Go to the login page and tap 'Forgot Password'. Enter your registered email or phone number, and we'll send a reset link within 2 minutes. Click the link, choose a new password, and you're back in. If you don't receive the email, check your spam folder or contact live chat for manual reset assistance.

No. Our terms allow one account per person. If we detect duplicate accounts using the same payment method, email or device, we may close all linked accounts without warning. This protects you from accidental overlap and keeps the lobby fair.

There is no minimum balance. Your account remains active even if your wallet is empty. You can deposit anytime via DANA, OVO, GoPay or QRIS to resume play. If you don't log in for 12 months, we may flag your account for inactivity but won't close it without notice.

Withdrawals are processed within 24 hours of verification. DANA, OVO, GoPay and QRIS transfers typically arrive in your wallet within 1–3 hours after our system approves them. Bank transfers may take up to 1 business day. You'll see a confirmation in your account history once it clears.

You can request a pause (suspension) lasting 7, 30 or 90 days via support. During the pause, you cannot log in, but your wallet balance stays intact. Once the pause ends, your account reactivates automatically. You can end the pause early by contacting support.

Yes, terms may change. We'll notify you by email and in-app banner at least 30 days before a material change takes effect. If you disagree, you can close your account before the change applies. Continued play after the notification date means you accept the new terms.

Report it to support immediately with the transaction ID and timestamp. We'll investigate within 48 hours. If the charge came from an unauthorised login, we'll reverse it and help you secure your account. Provide screenshots and any device info that helps us confirm the dispute.

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