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How 77 erek Handles Your Personal Data

At 77 erek, your personal data belongs to you — and we treat it that way.

Account data encrypted at restDANA, OVO, GoPay & QRIS payment details protectedNo third-party sale of your dataData retention limits applied by categoryRight to request deletion or correction

Explore Lobby Read FAQ

What Data We Collect and Why

77 erek Service availability depends on jurisdiction. Users are responsible for checking local law before access.

When you open an account with 77 erek, we collect the information you provide directly — your name, email address, date of birth, and the payment method you choose from our supported rails (DANA, OVO, GoPay, QRIS). We also collect device and session data automatically, such

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as your IP address, browser type, and pages visited, so we can detect unusual access patterns and keep your account secure. Transaction records tied to your DANA or OVO deposits are retained for the period required under applicable financial reporting rules. Any processing of your personal
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data depends on local law and the specific legal basis we rely on for each category — consent, contractual necessity, or a legitimate interest in fraud prevention. You will always be told which basis applies when you are asked to provide information.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

PRIVACY CONTACT CHANNELS

How to Reach Our Privacy Team

If you have a question about your data, want to correct information we hold, or need to make a formal data request, our privacy support team is reachable around the clock.

Live Chat Our live chat is open 24 hours a day, 7 days a week. Type 'privacy request' to route directly to the data team and skip general support queues.

Email Privacy Desk Send your written request to our dedicated privacy email address. We reply within 24 hours and handle data correction, access requests and deletion enquiries formally via this channel.

In-Account Form Log in to your 77 erek account, navigate to Settings → Privacy → Submit Request, and fill in the form. The request is logged with a ticket number you can track in real time.

DATA HANDLING PRACTICES

Six Ways We Protect Your Privacy

We do not leave data protection to chance or to a single control. Each of the practices below is applied operationally — meaning they run continuously on your account data, not just…

Encryption at Rest and in Transit

All account and payment data — including DANA and GoPay transaction records — is encrypted using AES-256 at rest. Data moving between your device and our servers travels over TLS 1.3, preventing interception in transit.

Cookie Controls You Set

When you first visit 77 erek, a consent banner lets you accept all cookies, accept essential cookies only, or customise by category. You can change these settings at any time from the footer link labelled 'Cookie Preferences'.

Account Security Notifications

Every login from a new device or IP address triggers an email alert to your registered address. If you did not initiate the login, a single click in that email locks the session before any account action can be taken.

Data Retention Limits by Category

Profile data is kept for as long as your account is active. Payment transaction records are retained for the period required under applicable financial rules. Inactive accounts are anonymised after 24 consecutive months of no login.

No Sale of Personal Data

We do not sell, rent, or barter your personal information to third-party marketers. Data is shared with service providers only where necessary to operate the account — such as payment processors for QRIS and OVO settlements.

Your Right to Request Changes

You may request a copy of your data, correct inaccurate records, or ask for deletion at any time through the in-account form or privacy email desk. Requests are acknowledged within 24 hours and fulfilled within 7 working days.

Your Privacy Policy Questions, Answered

Below are the questions we receive most often about how 77 erek handles personal data. If your question is not covered here, the live chat or privacy email desk can give you a direct answer — typically within one business day.

We collect your name, email address, date of birth, and the payment method details you enter — such as your DANA or OVO account identifier. We also log device type and IP address automatically for security monitoring purposes.

We share data only with service providers necessary to run your account — payment processors for DANA, OVO, GoPay and QRIS settlements, and identity verification partners where required. We do not sell your data to advertisers or data brokers.

Profile and activity data is retained while your account is active. Financial transaction records are kept for the period required under applicable law. Accounts with no login for 24 consecutive months are anonymised automatically.

Yes. Log in to your account, go to Settings → Privacy → Submit Request and select 'Data Access'. We acknowledge the request within 24 hours and deliver a structured copy of your data within 7 working days.

Submit a deletion request through the in-account form or via the privacy email desk. We will confirm eligibility, process the deletion, and send written confirmation — all within 7 working days. Some data may be retained where local law requires.

We use essential cookies (session and security), analytics cookies (page performance), and preference cookies (language and display). You control non-essential categories through the cookie consent banner or the 'Cookie Preferences' link in the footer.

Contact our live chat immediately — it is open 24/7. You can also click the security link in the login-alert email to lock the suspicious session instantly. Our team will investigate and report back within one business day.

How 77 erek Handles Your Personal Data

How to Reach Our Privacy Team

Six Ways We Protect Your Privacy

Encryption at Rest and in Transit

Cookie Controls You Set

Account Security Notifications

Data Retention Limits by Category

No Sale of Personal Data

Your Right to Request Changes

Your Privacy Policy Questions, Answered

01 What personal information does 77 erek collect when I open an account?

02 Does 77 erek share my data with third parties?

03 How long does 77 erek keep my personal data?

04 Can I request a copy of the data 77 erek holds about me?

05 How do I ask 77 erek to delete my personal data?

06 What cookies does 77 erek use, and how do I control them?

07 What should I do if I suspect my account data has been accessed without my permission?

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