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Your Rights and Our Legal Commitments

77 erek operates under a clear legal framework designed to protect your account, your data, and your transactions — whether you deposit via DANA, OVO, GoPay, or QRIS.

Jurisdiction-Aware PolicyDANA, OVO, GoPay, QRIS CoverageData Retention StandardsAccount Security ProtocolsTransparent Terms of Use

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How Our Legal Terms Apply to You

77 erek Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Our terms of use govern every interaction you have on 77 erek — from the moment you create your account to each withdrawal you process via QRIS or OVO. We operate where local law permits, and eligibility for specific features depends on local law in your

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region. Indonesian users accessing the platform from cities such as Medan or Semarang are subject to the same policy framework as all registered accounts. We do not alter terms based on which payment rail you use — DANA, GoPay, OVO, and QRIS are all covered under
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the same contractual obligations. Changes to these terms are communicated via email to your registered address at least seven days before they take effect, giving you time to review and respond.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

LEGAL CONTACT PATHS

Reach Our Legal and Compliance Team

If you have a question about your rights under our terms, a dispute over an account action, or a request to access or delete your personal data, our support team is reachable…

Live Chat Available 24 hours a day, seven days a week directly inside your account dashboard. Raise a legal query, dispute a transaction decision, or request a data summary — our agents handle it in real time.

Email Support Send detailed legal requests, formal complaints, or data-access forms to our registered support address. We acknowledge receipt within two hours and resolve most policy queries within one business day.

Account Help Centre The Help Centre inside your account holds downloadable versions of our Terms of Use, Privacy Policy, and Cookie Policy. You can submit a formal request directly from that page without contacting an agent.

ACCOUNT PROTECTION DETAIL

How 77 erek Handles Your Data and Security

We apply consistent data-handling standards across every account on the platform, regardless of which local payment method you use.

Data Collection Scope

We collect only the data needed to operate your account — name, email, payment identifiers for DANA, OVO, GoPay or QRIS, and session logs. No additional profiling data is gathered without your explicit consent.

Cookie Policy

Our site uses functional and analytics cookies. You can adjust cookie preferences from the footer banner on your first visit or update them at any time through your browser settings without losing account access.

Account Security

Each account is protected by two-step verification at login. Suspicious login attempts from unrecognised devices trigger an automatic email alert to your registered address within minutes of the event.

Data Retention Period

Transaction and identity records are kept for the minimum period mandated by applicable regulations — typically five years from your last active session. After that period, records are securely deleted from our systems.

Right to Access and Correction

You may request a full copy of the personal data we hold on your account at any time. Correction requests for inaccurate information are processed within five business days once identity is confirmed via live chat or email.

Right to Erasure

You can request deletion of your account and associated personal data by submitting a written request through the Help Centre. We complete verified erasure requests within 14 days, subject to mandatory retention obligations.

Frequently Asked Legal Questions

These are the questions we receive most often about how our terms work, what your rights are, and how to act on them. If your question is not here, the live chat team is available around the clock to walk you through the relevant policy section.

Access and eligibility depend on local law. We recommend you verify the current regulatory position in your region before opening an account. Our terms are transparent about jurisdictional limitations, and we do not override local legal requirements.

Submit a data-access request through the Help Centre inside your account or email our support team directly. We acknowledge the request within two hours and deliver a full data summary within five business days after verifying your identity.

Yes. Submit a written erasure request via the Help Centre or through email support. Verified requests are completed within 14 days. Some transaction records may be retained longer where applicable regulations require it.

We use functional cookies to keep your session active and analytics cookies to understand how the platform is used. You can adjust or withdraw cookie consent from the footer banner or your browser settings at any time.

We notify registered accounts by email at least seven days before any material change to our Terms of Use takes effect. The updated document is also posted immediately in the Help Centre so you can review the exact amendments.

Payment identifiers are stored using encryption standards consistent with industry practice. We do not retain full wallet credentials — only the reference tokens needed to process your transactions. No payment data is shared with unaffiliated third parties.

Contact our compliance team directly via live chat or email with a written summary of your concern. We aim to issue an initial written response within 24 hours on business days and a formal resolution within five business days.

Your Rights and Our Legal Commitments

Reach Our Legal and Compliance Team

How 77 erek Handles Your Data and Security

Data Collection Scope

Cookie Policy

Account Security

Data Retention Period

Right to Access and Correction

Right to Erasure

Frequently Asked Legal Questions

01 Does 77 erek operate legally in Indonesia?

02 How do I request a copy of my personal data?

03 Can I ask 77 erek to delete my account and all my data?

04 What cookies does the platform use and can I turn them off?

05 How will I know if the terms of use change?

06 Are my DANA, OVO, GoPay and QRIS payment details stored securely?

07 Who do I contact if I believe my legal rights have been violated?

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